| Recruitment Management |
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As stated earlier in the document, the Location In-charges would be directly responsible and the ownership would travel the escalation matrix.
Some of the common means of hiring are as follows:
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Technological capabilities
At Engagement Model we manage resources on an environment that is driven by a robust technology platform, which enables not only our customer to access near real time information, at a click of a button, across geographies, but also helps us increase operational efficiencies by improving transparency across verticals, minimising errors and reducing delivery cost.
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| Need Chain |
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| Client Need |
- Quick Resource
- Low Knowledge Transfer Cost
- Wastage Control
- Productivity
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| Concern |
- High Attrition
- Shortage of Expertise & Experience
- Large Youth Count - But No Employability
- No Knowledge Transfer
- No Benchmark Of Knowledge
- Low Motivation & Morale In Workforce
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| Available |
- Large pool of non employable workforce
- Contractors deploy "Bodies"
- Low knowledge
- Low basic hygine
- High indirect revenue Leakage to principal
- Delayed salaries & other payouts
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| Our Offer |
- Basic Hygiene
- Appt. Letter
- Uniform, Shoes & ID Card
- On-Time Payments & Statutory Compliances
- Medical Insurance Policy
- Soft skill & Technical Training - Focussing on increasing multi skilled employability index
- Train The Trainer - Addressing attrition - Clear career path definition
- Clients’ get Certified Workforce
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| Result & Solutions |
- Happier Employee
- Higher Competence
- Multi Skilled Workforce
- Continuous Talent Generation
- Certified Workforce
- Lower Revenue Leakage
- Higher Productivity
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| Challenges in Third Party Pontracting |
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| Attendance Collation |
» Usually clients themselves have to collect and collate the attendance from various functional authorities
» Clients for this purpose at all instances allocate own resource which is a cost. |
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| Erroneous Output |
» Lots of errors like salary amount, name, pay slip mismatch,
» Swapping of salary between common names.
» Incorrect invoicing for similar errors as stated above |
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| Erroneous Dashboard Access |
» Dashboard does not reflect real time data.
» Difference in information between real time data & that which is reflected on the dashboard |
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| Process Time Delays |
» Delay in collecting attendance.
» Delay in payout
» Delay in response to queries
» Supplier always passes the buck to the client as approval delays. |
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| Recruitment & Other Challenges |
» Delay in backfilling positions
» Client has to compromise on quality of hiring leading to undue attrition
» Client has limited visibility on associate documentation hygiene done by the supplier. |
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| Why Challenges |
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| Attendance Collation » The service provider usually does not provide solutions in terms of capturing & collating attendance of associates. And they charge separately for deputation of onsite. Placing On-site resource costs money or requires very large numbers to be deputed by the client. This is also because the entire system is manual. Little or no automation is deployed here. |
| Erroneous Output » The entire data management is done manually. The entire trajectory between attendance and payout has multiple manual touch points which impacts the data hygiene significantly. Staffing companies today do not have an integrated technology platform to offer a touch free data handling, thereby increasing cost of delivery and affecting data hygiene. |
| Erroneous Dashboard » In absence of a fully integrated technology solution the data is uploaded onto the client service portal manually– thus increasing the possibility of errors. Bigger the business volume, the more complex it becomes to capture and reflect accurate data. |
| Process Time Delays » Client has to manually collate the data and send it to the service provider which causes delays. Due to delayed attendance, the invoicing process also gets delayed. Subsequently invoice submission to clients’ gets delayed leading to delay in payments. And finally as payments are delayed, payout to associates invariably gets delayed. The service provider says “Attendance data came late”. |
| Recruitment & Other Challenges » No dedicated or exclusive resource to manage the account. So priorities of deliveries are not set basis client’s need but rather on parameters beneficial to the service provider. Hence service always remains a challenge. |
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| How are we different |
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General Staffing firms |
Advocrats |
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| Entity |
» One man show managed by one accountant and a few field recruiters engaged on commission basis |
» A professionally managed company having executives with years of industry experience with premiere staffing majors of the country.
» The company is a part of a group which has 30+ years of experience in servicing reputed brands in the warehousing, logistics and supply chain space as a whole. |
| Value System |
» Focus on cutting cost for customers compromising on quality, ethical commitments and compliance at the cost of, image of the brand they service. |
» Aimed to protect their own and customers' brands at all times.
» No compromise to compliance and law of land.
» Standardised approach to delivery across geographies. |
| People Focus |
» Unstructured and unorganised.
» Although pay high cash on hand to candidates but generally don’t pass on mandatory benefits. |
» Highly employee focussed.
» On time payment.
» All statutory payments, employee benefits and also overtime as per law.
» Strict monitoring on working hours/ weekly offs / leaves and discipline mandated by law. |
| Invoicing |
» Generally invoices made manually on MS Excel, which cannot ensure hygiene, conformance and confidence to customer |
» Invoices generated from Invoicing software, offering flexibility along with hygiene to the customers. |
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